FAQ

 FAQ

I need to return my purchasing item, what do I do?
Please complete this return form and post your purchasing back to our Latvia address (future more address of different countries)

I can't work out my size of the suitable items
Please check out our size chart and reference to sizes.

The items I want is out of stock - will you be getting more in?
Some of our products are seasonal so we may not be getting more stock of the garment you want in a particular color/print. We do have more stock arriving and you can sign up for a 'back in stock' alert on the actual product page.

What currency are Franco Marine prices?
The prices are in Euros (€). So to convert them to your local currency use one of the exchange websites to get an idea of the real price to you.

Do I need to set up an account to place an order?
No, you can place order without an account. 

I've forgotten my password. What should I do?
If you have forgotten your password, click here and follow the 'FORGOTTEN PASSWORD' instructions on the sign in page. For security reasons, we are unable to send your password via email.

Do you offer exchanges?
Yes, we are happy to exchange for a different size, style or color. Once we receive your returned item, we will send out your exchange.

I have seen an item on the website and now it no longer appears. Do items come back in stock?
Yes, some products will come back in stock. Please check back on the site or contact us at info@francomarine.eu to find out about product availability.

What payment methods do you accept?
We accept Visa, MasterCard, Amex, Discover and payments via Paypal.
Payments with credit cards are served by Paypal, but you don't have to sign-up or have a PayPal account. 

Is it safe to use my credit card at Franco Marine?
If you choose to pay by credit card to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information please see our Privacy policy.

Which countries does Franco Marine ship to?
Worldwide. Here is a link to our Shipping costs where you can see all the shipping costs and timings for your location. If you cannot find your location on our list, we will still ship to you, please just contact us at info@francomarine.eu and we will provide the relevant shipping information.

My order hasn't arrived yet and I opted for free shipping - where is it sent from?
Our warehouse is now located in Latvia and we ship directly from there.

My order hasn't arrived - free standard shipping. Where can I locate my tracking information?
Standard post is unfortunately untracked from the point it lands in the destination country. Drop us an email and we will try to help you track it down!

Can I return my sale item for a refund?
Short answer - no. Sale items are non-refundable. We can exchange for another sale item or give you a store credit for the sale value.

How soon can I get my order and how much will it cost?
Worldwide shipping is FREE if you spend over € 200 (over two or more items). Here is a link to our Delivery and Returns policy where you can see all the shipping costs, including express shipping and timings for your location.

Which size should I choose?
Have a read through our size chart and how to measure your body below for helpful information and an international size chart. Also, many of our styles now have customer reviews. Have a read through those and see if they help give you a better idea of our fits. If you have no idea we always suggest getting a proper fitting if you can. If you can't please send us your measurements via e-mail: info@francomarine.eu and we will do our best to help you find the correct size.

Can't find the size I need?
As we are just start up the online business for our brand we have not been able to stock all the sizes we would like to. Based on customer feedback we will endeavor to make your size available in one or more of our styles. Please send us your feedback and comments to info@francomarine.eu

Franco Marine size chart for ladies

SIZE

UK

EU

BUST

WAIST

HIPS

IN

CM

IN

CM

IN

CM

XS

6

34

32–34

82–85

2526

6366

3637

9194

S

8

36

3435

8689

2627

6669

3738

9496

M

10

38

356

8991

2829

7073

3940

99101

L

12

40

36–37

91–94

29–30

73–76

40–41

 101–104

XL

14

42

37–39

94–99

30–31

76–79

41–42

 104–107

 

How to Measure Bikini Size

Measure Hips: Measure around your hips and bottom (circumference) at the fullest part of the hips.
Measure Waist: Measure around the narrowest part of the torso (waistline). Not sure where you waistline is? Your waistline is usually just above your belly button. Stand in front of a mirror, and bend to one side. Your waistline is simply where you can see a natural indentation in the torso on this side. Make sure to keep the measuring tape parallel to the floor while measuring.
Measure Bust: Measure over the fullest part of your bust and all the way around your body. Keep measuring tape parallel to the floor.

Use your measurements to determine your bikini size (bikini bottom and bikini top) with our European bikini size charts above.